Service

Questions, answered

And if yours is not here, we would rather you just asked us.

Is a bulb included?: No. We recommend a warm-white 2200–2700K LED so the weave and the stone keep their colour. Check the fitting on the product page — most of our pendants take E27, Corda takes E14, and Alba has its LED built in.
Can I install it myself?: Every pendant arrives with a canopy and mounting hardware and fits a standard ceiling point. If you are not comfortable working with mains wiring, please use a qualified electrician — it is a fifteen-minute job for them.
How long is the cord?: Pendants ship with 1.5 m of cable, which can be shortened at installation. Tell us before we ship if you need it left long for a high ceiling.
Will mine look exactly like the photos?: Close, but not identical. Rattan and jute vary in tone between batches, and no two pieces of travertine carry the same veining. That variation is the material, not a fault.
Do you ship outside NL, BE and DE?: Not yet. Those three are free; elsewhere in the EU, message us before ordering and we will quote you properly.
What if it arrives damaged?: Send us a photo within a few days of delivery and we will replace it or refund you. You do not need to return a broken piece at your own cost.

Still stuck?

Email us at [email protected], or use the contact form. We answer in person, usually the same day.